Refunds & replacements
Short version: cancel any time before the month closes and you get everything back. After that it's already been made for you — but if it's lost, damaged, or your life fell over, write to me.
Before the month closes
Full refund, no questions. While the ordering window is still open, nothing has been printed or packed yet. Email hello@thedeweydecimailclub.com with the email address you ordered with and I’ll refund it the same day I see it.
After the month closes
Once the window shuts, your envelope is counted into the batch. The print gets pulled, the writing gets typed and signed, and somebody’s name goes on it. At that point orders are not refundable — there’s no shelf to put it back on.
This is the ordinary trade for made-to-order things, and it is why the ordering window is a whole month long rather than a weekend.
Excruciating circumstances are their own category. A hospital stay, a death in the family, a job that disappeared, money that stopped being there — write to me and tell me only as much as you want to. I read every one of these myself and I decide them one at a time. I would rather refund somebody who needed it than protect a policy.
If it never arrives
It goes out as ordinary stamped mail with no tracking, so the post occasionally eats one. That’s on me, not you.
- Wait three weeks past the ship date — US mail is usually 5–14 days, but slow is normal and lost is rarer than it feels.
- Then email me and I’ll put another in the post, free, including postage.
- If the replacement also goes missing, I’ll refund you in full rather than send a third.
International mail runs two to six weeks and can stall in customs. For those I wait six weeks before calling it lost — annoying, but replacing a parcel that shows up the next day helps nobody.
If it arrives damaged
Send a photo of the envelope and whatever was inside it. Replacing a bent print is easy and I don’t need you to return anything. If only one item is wrecked, tell me — I’d rather mail you a new sticker than a whole second envelope.
Wrong address
The address you type is the address I write on the envelope, so check it. If you catch a mistake before the month closes, email me and I’ll fix it at no charge. After it’s posted there’s nothing anybody can do — mail sent to a wrong address is treated the same as a lost order, and I’ll usually offer a replacement at the cost of postage.
Chargebacks
Please email me first. A chargeback on a $16 order costs more in fees than the order was worth, and there has never been a problem here I wasn’t willing to fix directly. I have never refused a refund to somebody who asked honestly.
How to reach me
hello@thedeweydecimailclub.com, or through the contact page. Include the email you ordered with — you can also look your order up any time without a password. I answer in a couple of days, usually sooner, and slowest during the week of a packing run.